Data Protection Policy and Cookies

Company Name: Language Support Consultancy

Email: info@bilingualhouse.com

The administrator of personal data

The administrator of personal data at www.bilingualhouse.com Language Support Consultancy (hereinafter referred to as the Administrator), which is responsible for ensuring the security of your personal data is:
Aneta Nott-Bower

General statement of duties and scope

The Company is required to process relevant personal data regarding clients as part of its operation and shall take all reasonable steps to do so in accordance with this policy.

Principles

The Company shall, so far as is reasonably practicable, comply with the Data Protection Principles (Principles) contained in the Data Protection Act and the GDPR to ensure all data is:

• Fairly and lawfully processed
• Processed for a lawful purpose
• Adequate, relevant and not excessive
• Accurate and up to date
• Not kept for longer than necessary
• Processed in accordance with the data subject’s rights
• Secure
• Not transferred to other third parties

Definitions

• The Company is ‘Language Support Consultancy”.
• Parental consent includes the consent of a guardian or primary carer.
• Parents includes guardian or primary carer.
• Data Subject is an individual who is the subject of the personal data.

Personal data

Personal data covers both facts and opinions about an individual, where that data identifies an individual. For example, it includes information necessary for providing services, such as client names and contact details. Personal data may also include sensitive personal data as defined in the Act.

The following personal data will be processed:

• Name and postal address (for invoicing purposes)
• Contact number
• Email
• Child’s name
• Child’s age
• Child’s education details
• Ongoing support notes

Sensitive personal (special category) data

The Company will not be required to process any special category data as outlined in Article 9 of the GDPR.

Processing of personal data

Consent is required for the processing of personal data.

Lawful basis for processing data

The lawful basis for processing as set out in Article 6 of the GDPR has been determined as:

• Consent: the individual has given clear consent for you to process their personal data for a specific purpose.

Rights of access to information

Data subjects and Parents have the right of access to information held by the Company. Any data subject wishing to access their personal data should put their request in writing to the Company. The Company will endeavour to respond to any such written requests as soon as is reasonably practicable and in any event, within 30 days for access to records and 14 days to provide a reply to an access to information request. The information will be imparted to the data subject as soon as is reasonably possible after it has come to the Company’s attention and in compliance with the relevant Acts.

Right to rectification – Accuracy

The Company will endeavour to ensure that all personal data held in relation to all data subjects is accurate. Data subjects must notify the data processor of any changes to information held about them. Data subjects have the right to request that inaccurate information about them is erased. This does not apply in all cases, for example, where records of mistakes or corrections are kept, or records, which must be kept in the interests of all parties to which they apply.

Right to erasure – Right to be forgotten

Data subjects and Parents have the right to have personal data erased. Individuals can make a request for erasure verbally or in writing and all data held will be destructed securely within 30 days.

Enforcement

If an individual believes that the Company has not complied with this Policy or acted otherwise than in accordance with the Data Protection Act, the Company should be contacted.

Data security

The Company will take appropriate technical and organisational steps to ensure the security of personal data.
All staff will be made aware of this policy and their duties under the policy.
The Company and all staff are required to respect the personal data and privacy of others and must ensure that appropriate protection and security measures are taken against unlawful or unauthorised processing of personal data, and against the accidental loss of, or damage to all personal data.
An appropriate level of data security must be deployed for the type of data and the data processing being performed. Personal data must be stored in appropriate systems and be encrypted when transported offsite.

Retention of data

The Company will retain data for up to one year after the service engagement ceases.

Secure destruction

When data held in accordance with this policy is destroyed, it must be destroyed securely in accordance with best practice at the time of destruction.

If you have any questions or concerns about the privacy and security policy of your personal data, we encourage you to contact the Administrator at our telephone number +447837997393 or e-mail info@bilingualhouse.com

If you want to update or delete your personal data, if you can not or do not want to do it yourself, please contact the Administrator at our phone number +447837997393 or e-mail info@bilingualhouse.com

Author: Aneta Nott-Bower
Date: 18/04/18

Cookies

About this cookie policy

This Cookie Policy explains what cookies are and how we use them, the types of cookies we use i.e, the information we collect using cookies and how that information is used, and how to control the cookie preferences. For further information on how we use, store, and keep your personal data secure, see our Privacy Policy.

You can at any time change or withdraw your consent from the Cookie Declaration on our website
Learn more about who we are, how you can contact us, and how we process personal data in our Privacy Policy.
Your consent applies to the following domains: bilingualhouse.com

What are cookies ?

Cookies are small text files that are used to store small pieces of information. They are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make it more secure, provide better user experience, and understand how the website performs and to analyze what works and where it needs improvement.

How do we use cookies ?

As most of the online services, our website uses first-party and third-party cookies for several purposes. First-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.

The third-party cookies used on our website are mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.

What types of cookies do we use ?

Essential: Some cookies are essential for you to be able to experience the full functionality of our site. They allow us to maintain user sessions and prevent any security threats. They do not collect or store any personal information. For example, these cookies allow you to log-in to your account and add products to your basket, and checkout securely.

Statistics: These cookies store information like the number of visitors to the website, the number of unique visitors, which pages of the website have been visited, the source of the visit, etc. These data help us understand and analyze how well the website performs and where it needs improvement.

Marketing: Our website displays advertisements. These cookies are used to personalize the advertisements that we show to you so that they are meaningful to you. These cookies also help us keep track of the efficiency of these ad campaigns.
The information stored in these cookies may also be used by the third-party ad providers to show you ads on other websites on the browser as well.

Functional: TThese are the cookies that help certain non-essential functionalities on our website. These functionalities include embedding content like videos or sharing content of the website on social media platforms.

Preferences: These cookies help us store your settings and browsing preferences like language preferences so that you have a better and efficient experience on future visits to the website.

The below list details the cookies used in our website.

CookieDescription
cookielawinfo-checkbox-analyticsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checkbox-functionalThe cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-necessaryThis cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-othersThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-performanceThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
viewed_cookie_policyThe cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.

How can I control the cookie preferences ?

Should you decide to change your preferences later through your browsing session, you can click on the „Privacy & Cookie Policy” tab on your screen. This will display the consent notice again enabling you to change your preferences or withdraw your consent entirely.

In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. To find out more about how to manage and delete cookies, visit wikipedia.org, www.allaboutcookies.org.